LET'S TALK: (203) 281-9299
EVERY CALL COUNTS!
24/7/365
An often used shortcut for the term "always there". We interpret this term as an un-forgiving responsibility.
Fact: During Tropical Storm Sandy we were one of only 2 services in the
entire North East that NEVER WENT DOWN!
Fact: During the record setting February 2013 Blizzard we again
NEVER WENT DOWN!
SEE A PATTERN? IT'S NO ACCIDENT!
ANSWERING SERVICE
Our Telescan system allows our live operators to answer your phones as a virtual receptionist with your own custom answer phrase. We will follow your pre-determined protocol for any and all incoming calls. Set up is quick and easy and in most cases you can be using our services in minutes.
FACT: All of our phone lines both incoming and outgoing are voice logged constantly. There is always a record of all calls should the need arise to revisit a conversation.
OTHER SERVICES
We know that every client's requirements
can be different. We are flexible enough to tailor custom services to your specific
needs. Simply share them with us and we will find a solution.
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CALLER SCREENING
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ORDER ENTRY
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APPOINTMENT SCHEDULING
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WAKE UP CALLS
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VEHICLE TRACKING
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ELEVATOR EMERGENCY PHONES
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YOUR SPECIFIC NEEDS
MESSAGE DELIVERY
Delivering a message is just as important as taking a message and we have several options available to deliver messages quickly and accurately.
CHOOSE FROM
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VOICE DELIVERY BY A LIVE OPERATOR
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TEXT MESSAGING
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e-MAIL DELIVERY
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FACSIMILE
Or any custom method or combination of these that will best suit your needs.
CALL PATCHING
Sometimes a call is critical and playing "Telephone tag" just will not work.
Our cutting edge Telescan system allows us to patch calls to you anywhere and any time day or night.
IMAGINE THE POSSIBILITIES...
You can always be there for that one on one conversation with your client, potential client, patient or colleague. It is as if you are at your desk waiting for their call, when on the road, at home, or even on vacation.
REDUNDANCY PLUS
It is not a direct service, however it is so important to us that we are always able to answer your lines. For that reason we have spent countless design and implementation hours to ensure that we keep running regardless of weather, power outages or system failures.
Every piece of electronics in our facility has at least one clone device and often two, three or more. Our on staff IT personnel maintains and repeatedly updates data. In the event of a failure, plug and play is all that is needed to continue operations.
In addition, our entire facility runs on a massive UPS (un-interruptible power supply). This device offers seamless and undetectable continuation of power to all of our electronics, lighting, heat and air conditioning systems.
While a UPS does provide undetectable switchover during power outages it's back up capacity is determined by the bank of batteries that feeds energy to it. We only utilize the UPS as a interim power source while our automatic natural gas fed Generator starts and disconnects our facility from public utility sources. At this point the facility is an "island" and operates on its own power generation until the public source is restored.